Tell us what type of garment you need, along with the color, quantity, and the customization you require, and we will provide you with a quote for your order.
We will need your final artwork, designs or equivalents, and a size list to ensure everything is correct and that we have the necessary stock. Feel free to ask any questions you may have.
We will start preparing your order once we receive the bank transfer confirmation for the quoted amount.
Send us an email at hola@muchachostudio.com or fill out the contact form.
It is necessary that your message includes the following information:
- Garment model:| You can check our catalog here. If you’re not sure about the model yet, feel free to ask for recommendations based on what you’re looking for.
- Garment colour|
- Quantity and sizes:| Sizes are not required for a quote, but we will need them once you have them, in order to check stock availability and validate the order.
- Design size and position:| Approximate dimensions and placement on the garment (chest, back, sleeve, hem, etc.).
- Final artwork or design description:| We will need your designs before validating the order to ensure they can be printed correctly, but if you don’t have them at the time of requesting the quote, you can send us a brief description (e.g., single-color logo).
Formats:| Vector, PSD, TIFF, PNG, AI, PDF.
Size:| The file should be editable or at a 1:1 scale. Please specify the printing size in your message. If you’re unsure about the dimensions and positions, you can give us an approximate idea so we can help you with the design placement on the garment.
Resolution:| At least 300dpi in bitmap (PNG, PSD, TIFF).
Fonts:| They must be outlined or rasterized.
Minimum recommended line thickness:| 0.35 mm for digital printing, 0.7 mm for screen printing, 0.7 mm for embroidery, and 2 mm for raised transfers.
We can help you create or adapt your design. If you need more information, feel free to ask.
The maximum size for the chest or back on a t-shirt is 35×40 cm.
Contact us to find out the maximum print sizes on other garments or positions, such as sleeves or pockets.
The minimum order for production is 10 items per style and color. Sample orders can be made for smaller quantities.
In your order, you can mix different models as long as the minimum per garment is met. Keep in mind that the more units you order of the same item, the more cost-effective your order will be. However, different sizes of the same model can be mixed without affecting the final price.
Orders are paid via bank transfer. To validate an order, we recommend sending the bank transfer receipt.
Our usual delivery times are 15 – 20 business days| from when we receive the payment receipt, provided there is enough stock for production. If items are unavailable, we will inform you of the new expected delivery dates.
During peak seasons (summer and Christmas), delivery times may be extended.| An approximate date will be provided before validating the order.
For orders requiring delivery in less than 15 business days,| a surcharge| will apply, depending on the specifics of the order, ranging from 20% with a minimum of 30€.
You can check our Services section to learn about all the techniques we work with.
Once you send us your design and tell us which model and color of garment you want, along with the quantity, we will recommend the best option that fits your order to ensure the best quality at the best price for the intended use of the garment.
DTG (Direct To Garment)| is a digital printing process where the ink is directly printed onto the fabric. It’s the process with the most breathability, designed for natural fibers (100% cotton).
Digital transfer printing| is a process where the ink is printed onto a high-resolution polyester transfer, which is then transferred to the garment using pressure and heat. It works on both natural and synthetic fibers, offers a superior colour range and higher level of detail than DTG printing, but its final finish is thicker and less breathable.
Screen printing screens are kept for 14 days, so if you place reorders within this period, you won’t need to pay for them again.
The screen printing film positive are stored for use in reprints. After 14 days, only the screen usage will be charged.
Embroidery is a more complex customization process. Not all graphics can be embroidered, so it’s necessary to first review the image and size to assess its feasibility.
Ideally, a vector file or a bitmap file at actual size and 300 dpi, with a maximum of 12 colours, is preferred.
‘Picaje’ is the file generated to convert an image into thread stitches for later embroidery on the requested garment.
The digitizing (picaje) is only charged the first time for each design. If reprints are made on the same type of garment without any modifications, there is no need to pay for it again. Keep in mind that digitizing files, due to the technical characteristics of the process, depend on the item where the design will be produced. Therefore, if your reprint is on a different type of garment, it is likely that a new digitizing file will need to be created.
We can help you choose the right garment. Just let us know what style you’re looking for, and we’ll recommend the model that best suits your needs (e.g., oversized, heavyweight shirt, lightweight sweatshirt, etc.). We also have a showroom where you can see the garments in person by booking an appointment.
To care for your garment and preserve the quality of the print for longer, follow the washing instructions on the care label.
Some garments may require a pre-treatment process for digital printing, so they may feel a bit stiffer or have some darker marks around the design. A quick wash will take care of that! 😉
- Wash at a maximum of 30ºC
- No bleach!
- Do not dry clean
- Iron on a low temperature and inside out
- Do not tumble dry
No. We only work with our selection of sustainable garments, made from organic or recycled materials. We do not print on external garments unless they meet the same criteria, undergo tests to verify the viability of the processes, and always after assessment and approval by our technical team.
Once you’ve chosen the model, you can request our size guide to find the perfect fit.
Shipping costs depend on the volume of production and the specifics of each order, which will be reflected in your quote.
International shipments may incur additional customs clearance fees.
Yes. If you are in an EU country, the customs process is simpler. If you are outside the EU, additional fees and documentation must be considered.
We keep all your data (address, email, phone number, etc.) confidential and never share it with third parties. We store your files for a minimum of 6 months in case you need reprints. You can request that we keep them or permanently delete them from our system.
You must inform us of any defects, whether in the textile or the print, within 14 days of receiving your order. Please send us an email with images and a description so that we can manage your claim in the best possible way.
Please note that there may be tolerances in the dimensions and positions of customizations since each garment is unique and may slightly deform as it goes through different mechanical and thermal processes.
All garments are customized upon request, so a potential refund will depend on the specific characteristics of each order.
